Questions about Getting Started
What is Enjoy Prepaid?
Enjoy Prepaid is a low-cost alternative to your current long distance service.
It is a great way to connect with your family and friends, both domestically and
internationally. Enjoy Prepaid offers the lowest rates and best connection
quality for your calls to and from anywhere in the world. An innovative way to
avoid the hassles of phone cards but still enjoy the great rates, Enjoy Prepaid
is a convenient prepaid long distance service that works from your home, office,
college dorm-room, cellular phone, and even from abroad. Sign up with one of our
Enjoy Prepaid plans and you can instantly start saving money on your long
distance phone calls.
Why should I use Enjoy Prepaid?
If you make long distance phone calls, either domestic or international, Enjoy
Prepaid is the economical solution for your calling needs. It is a high-quality
voice service that works from any phone and offers the lowest rates in the
industry. Tired of overpaying for long distance? Having to re-purchase phone
cards time and time again? Frustrated with getting cut-off mid-conversation
because your phone card ran out of money? Now, Enjoy Prepaid provides the same
savings as calling cards, but offers a convenient and continuous service that
eliminates the hassles of phone cards.
How does Enjoy Prepaid work?
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To place calls through Enjoy Prepaid: |
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1. |
Dial one of our access numbers |
|
2. |
If calling from a registered phone number then proceed to Step 3. If you
are calling from an unregistered phone number, then enter your assigned
PIN. |
|
3. |
Domestic calls: Enter 1+ destination number International calls: Enter
011 + country code + city code + destination number |
Do I need to enter a PIN to make
my phone calls?
No. When you sign up with Enjoy Prepaid you can register up to 6 phone numbers
from which you use this service (home, cell phone, child's dorm-room, etc). When
making calls from these registered numbers, dial your access number and then
dial your destination number, no PIN is necessary. However, a PIN will be
supplied to you so that if you are making calls from a non-registered phone
number, you can still receive Enjoy Prepaid's great low rates.
Do I need to notify/cancel my
current phone company to use Enjoy Prepaid?
No. Because you access Enjoy Prepaid via a toll free access number, you do not
need to notify your phone company of your choice to use Enjoy Prepaid, nor do
you have to cancel your current long distance carrier. Enjoy Prepaid is a
separate service from your current phone plan.
Why is prepaid long distance
better than regular long distance service?
Prepaid long distance is advantageous for many reasons. By prepaying for your
long distance you know exactly how much money you are spending at all times.
There are no surprise charges or excessive phone bills come month-end. Most
significantly, however, is that post-pay long distance providers spend up to 1/3
of your phone bill for collections and bad-debt retrieval. With prepaid long
distance, this money goes directly towards lowering rates for your phone calls.
Questions about Plans and Fees
What is the best plan for me?
Enjoy Prepaid offers a variety of plans created to fit every person's needs. The
two major plans are the EZ Plan and the Power Plan. However, Enjoy Prepaid also
offers certain Metro Plans specifically for calling major cities within a
country. The Enjoy Prepaid EZ Plan has no surcharges, 1-minute rounding and no
monthly fees. The EZ Plan provides a low domestic rate of 3.3 ¢ a minute. The
Enjoy Prepaid Power Plan has a domestic rate of 2.9 ¢ a minute, no surcharges,
no connection fees, 2-minute rounding and a low monthly fee of $2.99.
What is a "Monthly Fee"?
Most long distance providers charge a monthly fee for providing you with the
services that they offer. This is typically a $4.00 - $10.00 charge per month.
Also, other long distance providers charge an additional fee for calling to
international locations. Enjoy Prepaid's EZ Plan offers you all the great
services of other long distance providers, with better rates and NO monthly
fees.
What does "No Connection Fee" mean?
If you frequently make international phone calls you have most likely paid a
connection fee. Long distance providers, as well as some phone cards, will
charge a connection charge that ranges from $.50 - $3.00. With connection fees,
every international call costs you an initial fee to connect to a foreign
destination. Enjoy Prepaid does NOT charge any connection fees.
What does "Minute Rounding" mean?
Minute rounding is the span of time to which your call length will be rounded.
For example, if a phone card has 3-minute rounding and you talk on the phone for
1-minute, you will be charged for 3-minutes of talk time. Enjoy Prepaid offers
two plans with different rounding options. The POWER Plan features 2-minute
rounding, but offers the absolute lowest domestic and international rates. The
EZ PLAN has 1-minute rounding and offers no monthly fees.
Questions about Rates
What are the rates calling back to
the U.S. from a foreign country? Calling to another country besides the U.S.?
The rates calling back to the U.S. differ depending on what country you are
calling from. Check out the rates for calling from your desired country to the
United States and select other countries by using Enjoy Prepaid's Search Box
located on the homepage of the website.
Questions about Fraud Protection
Why does a customer service
representative need to contact me before I can start using my Enjoy Prepaid
account?
At Enjoy Prepaid, confirming your order is our way of ensuring consumer
protection against credit card fraud. Our highly-trained customer service
representatives inspect and verify all new orders to guarantee your online
security.
Does verification occur each time I
recharge my account?
No. A customer service representative will not call you every time your account
is recharged. However, Enjoy Prepaid will send you an email informing you that
your account has been recharged so that you can easily keep track of your Enjoy
Prepaid account.
Questions for Once I Purchase Enjoy Prepaid
Can a family member or friend
abroad call me using my account?
Yes. In order for a friend or family member to call you using your account you
must give them your PIN. The person calling from abroad then dials the global
access number that corresponds to the country they are calling from, enters your
PIN, and then dials your phone number as though they were calling from the U.S.
(e.g. 1 + (area code) + (phone number)).
Can I see my account balance on
the web?
Yes. You can always view your account balance at My Account - Account Activity.
This displays all the recharges, credits and your current balance for your Enjoy
Prepaid account.
What is the Automatic Recharge
option?
The Automatic Recharge option allows YOU to determine the specified amount that
your credit card is recharged when your account balance drops below your
recharge level. By opting to use the Automatic Recharge feature, you no longer
have to worry about getting disconnected mid-conversation with a friend or
family member. Your Enjoy Prepaid account automatically recharges when your
balance gets low and you can continue talking undisturbed.
If I run out of credit, will my
call be disconnected?
One of the great advantages of Enjoy Prepaid is its automatic recharge feature.
Upon signing up with Enjoy Prepaid, you decide if you would like your account to
be automatically recharged when the balance gets low. This optional feature
prevents unwanted disconnections that typically occur with calling cards when
your account balance gets too low.
With the automatic recharge
option, when is my account balance recharged?
Your account is recharged whenever your balance gets below your recharge level.
Can I use Enjoy Prepaid's
international services from a cellular phone?
Yes. You can use Enjoy Prepaid to call internationally from any cellular phone
that is capable of calling a toll-free number. Regular airtime charges will
apply as per your contract with your cellular provider.
Can I use Enjoy Prepaid from a
payphone?
Yes. However, in certain instances a 55¢ FCC regulation fee may be assessed and
automatically deducted from your account.
Can I use Enjoy Prepaid to place
calls from other countries?
Yes. Enjoy Prepaid offers great rates from abroad to the United States and
select other countries.
What is the Enjoy Prepaid
Emergency Call Back Service?
At Enjoy Prepaid, we know how important it is for you to stay in touch with
loved ones abroad. Unfortunately, not all foreign countries offer phone services
that are convenient and affordable for calling home. That is why Enjoy Prepaid
offers our complimentary Emergency Call Back Service with all of our Enjoy
Prepaid plans. This service allows a friend or family member to use your Enjoy
Prepaid account to call you from abroad in case of an emergency.
